DescriptionFAQI can’t get the HDMI port to work. What should I do?Try some of the following steps:1) Confirm if the connected USB-C port of your device supports DP Alt Mode. To do this, please consult your device’s user manual, contact the seller, or check the manufacturer’s website. 2) Try a different computer and HDMI cable to see if the issue still persists. 3) Plug your HDMI cable directly into your device and see if you get a stable connection. If you can’t get a stable connection, then the problem is with your HDMI cable. 4) Verify that your monitor is configured to the correct input (HDMI).What resolution does this device support?The HDMI port supports a variety of resolutions up to 4K@60Hz, including 4K@30Hz, 2K@60Hz, 1080p@60Hz (1080p, 1080i, 720p, and 480p), and more. Can this adapter work with my phone or tablet?1) This adapter supports a maximum resolution of 2K@60Hz when connected to an iPad Pro.2) Verify that your device features a full-function USB-C port capable of supporting display output through USB-C.Does this hub support charging?No, it doesn’t support charging.Model Number: A8312Anker 310 USB-C Adapter (4K HDMI)The Premium 4K HDMI AdapterHigh-Definition Video: With support for resolutions up to 4K, you can easily mirror or extend your screen without losing clarity.Universal Compatibility: Whether connecting to a projector at the office, gaming with a multi-monitor setup, or watching a movie at home, this HDMI adapter ensures stable and convenient performance. Note: The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.Ultra-Portable: A slimline and lightweight design provides greater portability and convenience, while the matte, aluminum exterior perfectly complements high-end laptops.Compatible Devices IncludeMacBook Pro (2017 / 2018 / 2019 / 2020)、MacBook Air (2018 / 2019 / 2020)、iPad Pro (2018 / 2019 / 2020)、XPS (13 inch / 15 inch)、Pixelbook (2017 / 2018 / 2019)、Galaxy (S10 / S9 / S8)、Chromebook C340 Laptop, Chromebook C423, Chromebook 4 11.6”、Surface Laptop 3、ENVY 13.3 Inch Thin LaptopIncompatible Devices IncludeNintendo Switch、VivoBook L203MA Ultra-Thin, VivoBook 15 Thin and Light Laptop、ZenBook 13 Ultra-Slim Laptop、100e Chromebook 2nd Gen、Ideapad L340 Gaming Laptop、2-in-1 11.6″ Convertible Chromebook Touchscreen Laptop (2020)、15.6″ HD Touchscreen Laptop, 15” FHD Laptop, 14″ Touchscreen Home and Business Laptop、Aspire 5 Slim Laptop
